RM Operations Manager

Burberry • London, England, United Kingdom • 2w ago

INTRODUCTION

At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.

We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.

JOB PURPOSE

We are looking for a skilled RM Operations Manager to play a pivotal role in ensuring raw material readiness across fabrics and trims at Burberry. Sitting at the heart of our product lifecycle, this role brings operational clarity and foresight to material bookings, testing, stock and delivery milestones. Through strong cross‑functional partnership, you will help anticipate risk early and enable confident, on‑time product execution across multiple categories. This is a highly visible role where operational rigour directly supports Burberry’s commitment to quality, craft and performance.

About Operational Excellence

Operational Excellence acts as a central operational enablement function across the product lifecycle, driving visibility, governance, process alignment, and operational readiness across cross-functional teams. The team works closely with Product Development, Raw Material Procurement, Sourcing, Industrialisation, and Planning teams to improve operational clarity, reduce execution risk, and support scalable ways of working across categories. The environment is highly collaborative, fast-paced, and cross-functional, making it an excellent opportunity for someone looking to broaden their operational expertise and grow into wider product operations leadership roles.

RESPONSIBILITIES

Production Readiness & Operational Visibility

Maintain clear visibility across fabric and trim readiness, tracking bookings, stock, testing status and delivery milestones.
Support production call‑off and floorset readiness by aligning material availability with agreed timelines.

Operational Coordination & Governance

Partner closely with Raw Material Procurement, Sourcing, Industrialisation and Product Operations to ensure alignment across key milestones.
Support governance activities including leather testing, cut‑to‑clear processes, pre‑buy readiness and material commitments.

Risk Management & Continuous Improvement

Proactively identify and escalate material risks, shortages or delays with clear insight and recommendations.
Contribute to improving operational processes, reporting and governance to strengthen execution across the product lifecycle.

Team Support

Provide operational guidance and support to junior operational resources within the team
Contribute to building a strong operational culture focused on visibility, accountability, and execution excellence

PERSONAL PROFILE

Experience working in raw materials, product operations, sourcing or supply chain within a product‑led environment.
A strong understanding of fabric and trim development, procurement flows, testing and production readiness.
Highly organised, with the ability to manage multiple workstreams with accuracy and calm focus.
Analytical and confident working with operational data to inform decisions and highlight risk.
Clear, collaborative communicator who builds trust across cross‑functional teams.
Curious, proactive and motivated to improve operational effectiveness and outcomes.