We are Eversheds Sutherland, a global law firm, with more than 5,000 people across over 30 countries. We’re full-service with deep niche and sector experience. Whatever challenge, wherever in the world, we’re equipped and ready to meet it. We live our values, we’re purposeful and purpose-led. So although the world is fast-moving and rapidly changing, we see it as a place where everyone can thrive. We’re ambitious for our clients, our communities – and for you. Whether you’re starting out on your career or well established, whether you’re a lawyer or in business services. If you’re looking for what’s next, we are too.
This role sits within the International People Operations team and is based in our Birmingham office. This is a hybrid role, with a current requirement of working 3 days on site in the Birmingham Office.
Eversheds Sutherland prides itself on being a great place to work. The International People Operations team is a People Shared Service which is at the very heart of the employee experience. You will work as part of a professional and energetic team that is at a pivotal point of change, introducing new technology to enhance our service delivery. You can expect to get involved right across the spectrum of HR activity to make a real difference to our business. You can expect to achieve professional satisfaction by using your skills to the full.
Role and key responsibilities
Reporting into the Senior People Operations Manager, the People Operations Manager plays a pivotal role in shaping and delivering a modern, strategic people operations function within a fast-paced, global professional services environment. This role goes beyond service delivery to focus on transforming the employee experience, optimising operational effectiveness, and developing a proactive, customer-centric People service.
You will work closely with the Senior People Operations Manager to lead the evolution of People Operations by driving continuous improvement, digital transformation, and alignment with business priorities, while ensuring a highly visible, trusted, and well-promoted service offering across the firm.
Key responsibilities for the People Operations Manager are:
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Oversee day-to-day operations, ensuring efficient handling of queries, transactions, and service requests in line with SLAs.
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Ensure effective governance, documentation, and maintenance of policies, processes, and knowledge resources.
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Create and embed a high-performing team culture that is open, collaborative, and focused on continuous learning and development, ensuring a positive and supportive place to work.
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Drive transformation initiatives to modernise processes, systems, and ways of working, ensuring scalability and long-term efficiency.
Customer Experience & Service Excellence:
Service Visibility & Promotion:
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Proactively promote People Operations services across the business, increasing awareness, engagement, and utilisation.
Process Improvement & Innovation:
Recruitment & Onboarding Experience:
Requirements
We are looking for the following:
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Solid understanding of the employee lifecycle, including onboarding, offboarding, contractual changes and benefits administration.
At Eversheds Sutherland, we provide benefits focused on looking after you: your development, your performance, your financial future and your health, as well as providing the opportunity to make a contribution to the world.
Diversity & Inclusion
At Eversheds Sutherland, “Inclusive” is a core business value. We bring together different skillsets, global mindsets and approaches. We foster diversity of thought and the freedom to put ideas into action. We have an inherent respect for the individual. We have a strong belief in collaboration and teamwork. Sharing ideas, asking questions, solving challenges and meeting our clients’ goals: together.
We want all our people to thrive at work and reach their full potential and we work hard to continue to build a diverse and inclusive culture, monitor and report on our progress and impact, and develop our approach. This is reflected in our policies, systems and processes, and in our work with diversity membership organisations.
Many of our people work flexibly in some way and we are open to considering how we can accommodate flexible working arrangements alongside role requirements. If this is important to you, please talk to us about it during the recruitment process.
We want you to perform at your best during our recruitment process. If there is any adjustment or support you need, please contact us so we can discuss how we can best assist you.
For you,
For your success.
And what's next.
