Collection Operations Manager (Adult Social Care)

Permanent

Grade 6 - £54,495- £64,811

Consultation grade - subject to formal evaluation under the Pay Equity Review

Working 36.5 hours per week

Do you want to make a difference?

We are looking for a results driven Operations Manager to lead our Adult Social Care income and debt collection team maximising recoveries to help protect essential frontline services for the city’s most vulnerable residents. This is a senior operational role with real accountability and an opportunity to shape the team going forward. If you enjoy turning data into action and leading a team through improvement and change this is the role for you.

You’ll take ownership of performance and service quality across Adult Social Care collections. Leading your team you’ll use insight, strong controls and smart processes to drive recovery improvement while keeping fairness, inclusion and customer experience front and centre. You'll manage external partners, including legal and collection providers and contribute to policies, Cabinet reports and corporate priorities.

What you’ll bring

Senior leadership experience in a complex ASC or recovery environment
Strong background in income collection or debt recovery
Proven success improving performance and leading change
Confidence with data and senior stakeholders
Resilience and credibility in a political or public‑sector setting

This is a fantastic opportunity for either an experienced Adult Social Care Collections Manager, or someone looking to make that next career step. You'll also be an integral part of the Services' senior leadership team and contribute to the overall running of the service.

Please upload your up-to-date CV via the attachments part of your application, this is required for shortlisting. Unfortunately, we cannot consider any applications without a CV attached

We encourage applications from people of all backgrounds and aim to have a workforce that represents the communities we serve. Our data tells us that for this level of role, ethnic minorities are underrepresented and therefore we will use positive action to support us to achieve diverse shortlists. This may mean that recruitment times are a little longer, but we think this is worth it to achieve our aim.

Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people.

We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.

For any informal enquires please contact the Resourcing Team <Resourcing@birmingham.gov.uk>

A Disclosure and Barring Service (DBS) check will be undertaken.

Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.

Birmingham City Council is committed to safeguarding and promoting the welfare of our citizens and expects all staff and volunteers to share this commitment. You can view our Corporate Safeguarding Policy | Birmingham City Council here.

Job Description and Person Specification - RM-00152797-Adult Social Care Operations Manager-Job Description.pdf

We are a disability confident employer and we encourage applicants with disabilities to apply. We also welcome applications from people with caring responsibilities and flexible working options will be considered.

Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Non-UK applicants (excluding Ireland) may need to apply for a visa from the UK Visas and Immigration (UKVI) and may require a Certificate of Sponsorship from Birmingham City Council for a skilled worker visa (if the job is eligible).

Birmingham City Council

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Collections Operations Manager, Adult Social Care