Our client are a well established Heathrow freight forwarding agent who have an exciting new role available based out of their Slough Contract Logistics Centre for a Cross Border Operations Specialist . The successful candidate will have good comms/customer service ability, IT skills (Word/Excel) and excellent verbal/written English. Suit an entry level person/Trainee looking for a start in Logistics admin.
Reporting to and partnering with Cross Border Manager and the team, you will support an international department to ensure robust customer services is achieved in line with the strategic direction of the department
Employment Terms:
Position TitleCross Border Operations Specialist
- Reports to Cross Border Manager
- Location: Slough, SL1
- Full Time: Full Time
- Contract Type: Permanent
- Department: Contract Logistics
- Salary: £25k DOE
- Hours: 09h00am-5.00pm
RESPONSIBILITIES
- File administration
- Administration regarding tracking of shipments
- Booking of courier shipments when required
- Creation and completion of tracking sheets
- Monitoring of movements of shipments and parcels in line with client expectations
- Escalation of issues for resolution
- Support to Key Account commercial manager on overall performance of client KPI
- Working with our NL warehouse on planning
- Support in returns monitoring
- Electronic filing of paperwork
- Query resolution
- Creation of CMR documentation
Experience/ Technical Abilities:
- Experience working with or in the logistics sector, desirable but not essential
- Competent in MS Office
- Experience in working in accounts department
- Understanding of account procedures for debits and credits
- Excellent communication in English (verbal and written)
Personal Attributes:
- Accurate, independent and focused
- Achiever
- Problem solver
- Must be able to multitask
- Ability to work in a challenging and dynamic environment as a team player
- Confident
