* This role will be field based, covering our S08 region across Southampton and surrounding areas.
In a nutshell
As Driver Training Lead you’ll be responsible for delivering technical and service-based training to our driver colleagues, so we always deliver safely to our customers and provide brilliant service at the doorstep. You’ll be ADI accredited to ensure you are fully skilled to provide technical training, risk assessments and coaching for our Driver teams. A key part of your role will be to balance the safety of our colleagues with operational and legal processes whilst also promoting great industry leading service for our Groceries Online or Fast Track Delivery customers. You’ll be field based covering an area of stores.
What You Need to Do
- Deliver high‑quality technical, service and safety training to new and existing drivers, including on‑the‑road assessments and coaching.
- Welcome new colleagues, ensuring they feel informed, confident and able to meet the expectations of the driving role.
- Conduct risk assessments, driving evaluations and shunter training, tailoring coaching to varied experience and skill levels.
- Identify gaps in practice and deliver group or 1:1 interventions based on customer, store or performance feedback.
- Provide post‑collision training, analyse incident data and determine the level of support required for each colleague.
- Review telematics and performance data to pinpoint trends and work with others on corrective action plans.
- Visit stores to ensure safe and legal delivery compliance while coaching store/hub managers and Driver Mentors.
- Engage stakeholders, maintain accurate records, and contribute to operational excellence across the driver population.
What You Need to Know and Show
- Have an Approved Driving Instructor qualification (ADI), or a willingness to study to get one, to both assess and coach drivers. (essential)
- Have great coaching skills and experience of meeting facilitation within training & coaching environment. (essential)
- Strong time management and organisational skills to have autonomy over your own schedule to ensure all training requirements are met across all stores within cluster. (essential)
- Have experience with and be able to demonstrate strong skills of managing and analysing data utilising internal digital systems paired with the problem-solving skills to draw out conclusions. (essential)
- A minimum three‑year driving licence (with up to 6 points) and DBS clearance.
- Confident communication skills with the ability to influence, challenge constructively, and hold difficult conversations.
- Ability to work proactively, independently and collaboratively with store, central and digital teams.
- A positive attitude towards change, demonstrating motivation, resilience and a commitment to great customer service.
- Capability to interpret policies, coach safe/legal routines, and adapt flexibly to demand across geographical clusters.
