With 75 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.

Come join our 31,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories!

Key Responsibilities:

Sponsorship Operations Manager

Salary: Circa £36,576

Contract: Permanent Contract – Full Time 36.5 Hours

Based: Milton Keynes – Hybrid (2 days in the office)

Annual Leave: 28 days and bank holidays

Pension: 7% Employer contribution, matched 3% personal contribution

Job Purpose

As the Sponsorship Operations Manager, you will play a pivotal role in ensuring the smooth and effective running of our sector‑leading Child Sponsorship product driving high levels of supporter satisfaction and long‑term loyalty. You’ll be responsible for ensuring the delivery of key child content pieces, working closely with the marketing team to deliver them to supporters across multi-channels.

A confident and collaborative communicator, you will build strong relationships with colleagues across World Vision UK, in the communities where we operate, and in the wider World Vision Partnership. These will help you represent key stakeholders in meetings and influence thinking and process improvements.

Your strong analytical skills will allow you to interpret data, identify trends, and highlight areas for improvement. You will use these insights to propose forward‑thinking solutions, support colleagues across the organisation, and help maintain a supporter experience that consistently meets sponsorship standards. Confident in your decision making, you’ll know when you can approve exceptions to the norm, and when you will need to involve other teams.

This is an exciting time to join the team, with several strategic initiatives underway. You will play a key role in helping to deliver a digital‑first experience for our child sponsors and act as a critical business owner during our CRM transformation. Your expertise will ensure that sponsorship operations are well‑represented, efficient, and future‑ready.

Candidate Requirements

Experience mapping processes and recommending operational improvements
Confidence implementing changes while considering stakeholder impact
Ensuring accuracy, timeliness, and safeguarding standards in all child content
Ability to analyse large data sets
Competent using dashboards, CRM reports, and Excel/Sheets
Clear written and verbal communication
Managing multiple projects simultaneously
Supporting strategic projects, especially digital transformation initiatives

Our Christian identity underpins everything we do, so as an active Christian, this role offers you the opportunity to integrate your Christian faith and be sensitive to its various expressions across cultures and denominations.

Why join World Vision UK

World Vision is an international children’s charity working with children, their communities, and with supporters and partners, in almost 100 countries. Through long-term development projects, emergency responses and advocacy we’ve helped bring lasting change to millions of children, over more than 60 years. And as a Christian organisation, everything we do is motivated by our faith as we strive to reflect God’s unconditional love.

Work for World Vision UK and you will be part of a truly global Partnership, building brighter futures for vulnerable children.

If you are looking to leverage your skills and experience in a role that offers both challenge and reward, we invite you to apply for this exciting opportunity. Together, we can create a better future for children in need.

Please note that you MUST have the Right to work in the UK documentation as unfortunately, this role is not sponsored, and your application cannot be considered any further without it.

Please upload your CV of full employment history explaining any gaps of employment and reasons for leaving your previous employer. This must be accompanied with a covering letter stating how you meet the criteria given in this advert.

Closing Date for applications: 3rd July

Interview Dates: W/C 6th July

We reserve the right to interview candidates and close the ad ahead of the closing date should a strong candidate be identified.

Universal acceptance for everyone, everywhere is at the heart of our Christian organisation. We promote diversity of thought, culture and background, which connects the entire World Vision family. As such, World Vision is proud to be an Equal Opportunity Employer. We value diversity and aspire to reflect this in our workforce. We particularly welcome applications from under-represented sections of the community. World Vision UK also operates flexible working policies and practices.

As a Disability committed employer we encourage qualified individuals with a disability to apply and request a reasonable adjustment if you are unable or limited in your ability to use or access https://www.worldvision.org.uk/who-we-are/jobs/ as a result of your disability.

As a child focused organisation, World Vision UK is committed to the safeguarding of children, therefore any offer of employment is conditional upon the successful completion of applicable background checks, including a criminal records check.

Work for World Vision UK and you will be part of a truly global Partnership, building brighter futures for vulnerable children.

World Vision UK is a registered organisation operating the Misconduct Disclosure Scheme (MDS) and we shall check with your previous employers about your behaviour and conduct. We will be requesting they complete a form known as a Statement of Conduct. For more information see:

The Misconduct Disclosure Scheme (misconduct-disclosure-scheme.org)

By submitting your application, you understand and accept that World Vision UK will process the data you provide for the purposes of your application and in accordance with the World Vision UK - Job Applicant Privacy Notice. No agencies please.

Applicant Types Accepted:

Local Applicants Only

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