The Opportunity

The Brand Creative Operations Manager will be responsible for the smooth running of Voy’s brand and content studio, ensuring work moves efficiently from intake through delivery and archive.

Reporting into the Head of Production, this role will manage the systems, workflows, tools and operational details that keep the production team organised and effective. The Brand Creative Operations Manager will be central to project intake, resource coordination, freelance and contractor admin, contracts and releases, asset management, DAM ownership and production workflow hygiene.

This is a highly operational role for someone who loves building order, improving systems and creating clarity for creative teams. Early priorities will include overhauling Asana, establishing a clear project intake and tracking process and recommending, building and managing Voy’s Digital Asset Management (DAM) system from scratch.

This role is key to helping Voy’s creative team operate with clarity, speed and control.

What You’ll Do

Studio Operations & Workflow

Manage the day-to-day running of the production studio from intake through delivery
Own project intake, ensuring new requests are captured clearly, triaged appropriately and resourced efficiently
Partner with the Head of Production to maintain visibility across active, upcoming and completed work
Keep project information accurate, current and easy for the team to reference and understand across Asana and other workflow tools
Help ensure every project has the right brief, owner, timeline, status, deliverables and approval path
Identify workflow gaps, bottlenecks and process improvements across the studio

Asana & Project Management Systems

Lead the overhaul of Voy’s Asana workflows for the production and content team
Build clear project structures, templates, naming conventions, views, fields, statuses and reporting dashboards
Ensure Asana becomes the source of truth for project status, ownership, deadlines and delivery
Train and support team members on how to use Asana consistently
Maintain strong project hygiene so work does not get lost, duplicated or miscommunicated
Partner closely with the Head of Production to create visibility into workload, priorities and resourcing

Resourcing & Freelance Coordination

Support project resourcing across internal team members, agencies, production companies and contractors
Help track availability, capacity and assignments across producers, editors, creatives and external support
Coordinate freelancer onboarding, booking, paperwork and production logistics
Create, curate and maintain a roster of trusted freelancers, vendors and contractors
Support the Head of Production with resource planning and production capacity tracking

Contracts, Documentation & Production Admin

Manage the flow of contracts, scopes of work, purchase orders, invoices, releases and other production documents
Keep production documents organised, current and easy to access
Maintain database of updated templates for briefs, call sheets, schedules, budgets, wrap documents, contracts and production checklists
Track key production details including usage rights, licensing windows, talent agreements and partner deliverables
Ensure completed projects are properly wrapped, documented and archived

Digital Asset Management

Lead the setup and ongoing management of Voy’s Digital Asset Management system
Build and maintain a clear asset taxonomy, tagging structure, naming convention and folder logic
Ensure final assets, working files and key production documents are properly uploaded, tagged and archived
Assign and update asset usage rights, talent rights, licensing restrictions and expiration dates where applicable
Field asset requests from internal teams and help people find the right files quickly
Keep the archive current, useful and trusted across the business

Delivery & Asset Traffic

Support the delivery of final assets to internal teams, external partners and channel owners
Ensure files are correctly named, versioned, formatted and delivered against the required specifications
Track final deliverables and ensure nothing is missed across campaigns, launches and content workflows

Who You Are

Experience in studio management, creative operations, project management, production coordination
Highly organised with strong attention to detail
Comfortable managing multiple projects, requests and deadlines at once
Strong understanding of creative and production workflows for design, photography and motion assets across broadcast, social, digital, ecomm, CRM, OOH and other brand creative channels
Experience with Asana or similar project management tools
Experience with DAM systems, asset libraries, taxonomy, tagging and file management
Familiarity with creative production contracts, rights, licensing, releases, purchase orders and production documentation
Process-minded, proactive and confident building systems from scratch
Calm, service-oriented and able to bring structure to fast-moving environments

Voy

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Brand Creative Operations Manager