Role overview

The People Operations Manager is responsible for leading the delivery of high‑quality, compliant, and employee‑focused people operations across the organisation. This role manages and develops a small team, ensuring day‑to‑day people services are delivered accurately, consistently, and in line with clear processes and service standards.

Acting as the operational lead for payroll, pensions, and benefits, the People Operations Manager oversees outsourced providers, ensures timely and accurate payroll delivery, and maintains strong partnerships with Finance and external vendors. The role owns end‑to‑end employee lifecycle administration, maintaining accurate people data and documentation while continuously improving policies, processes, and systems.

With a strong focus on compliance, risk, and governance, the role ensures adherence to employment law, data protection, and internal controls, while proactively monitoring regulatory change and supporting audits and reviews. The People Operations Manager also contributes to wider business operations through vendor management, invoicing oversight, contract administration, and participation in cross‑functional operational initiatives—all with the aim of delivering an excellent employee experience and a scalable people operations function.

Key Responsibilities

People Operations & Team Management

Line manage, coach, and develop two direct reports, providing clear objectives, regular feedback, and performance management
Oversee the day-to-day delivery of people operations services, ensuring accuracy, consistency, and a great employee experience
Set and maintain clear processes, SLAs, and priorities for the team

Payroll, Pensions & Benefits

Act as the operational lead for the outsourced payroll, ensuring timely and accurate monthly payroll processing
Oversee pension administration (enrolment, contributions, opt-ins/outs, reporting, and compliance)
Manage employee benefits administration, including enrolment, changes, renewals, and employee queries
Review payroll reports for accuracy and liaise with Finance on reconciliations and approvals

HR Administration & Employee Lifecycle

Oversee end-to-end administration across the employee lifecycle (onboarding, changes, leavers)
Ensure employee data is accurate and maintained in the People Management System (HiBob) in line with data protection requirements
Manage employment documentation, contracts, and policies
Maintain and improve people operations policies and procedures

Compliance, Risk & Governance

Support the business with operational risk assessments and maintenance of business continuity (people and operational risks)
Ensure people operations activities are compliant with employment law and internal governance requirements
Horizon Scan for any future changes to legislation or regulation that will have an impact on the People Operations function, and support the design and implementation of any changes that are required
Support audits, regulatory requests, and internal reviews related to people operations and administration
Maintain robust controls, documentation, and process ownership

Business Operations & Administration

Manage vendor and supplier relationships related to people operations and business administration
Oversee invoicing processes, including raising, approving, tracking, and reconciling invoices with Finance
Support contract administration and renewals for people-related and operational vendors
Contribute to operational projects, process improvements, and cross-functional initiatives

Regulatory responsibilities | Compliance/T&C

Ability to demonstrate an understanding of the regulatory framework relevant to the role, whilst practising effective risk management taking account of outcomes for clients
Understand, follow and demonstrate compliance with all relevant internal and external rules, regulations and procedures that apply to the conduct of the business. Follow principles and rules of the Financial Conduct Authority (FCA) and the internal requirements set out in the Compliance Manual, local and Group Compliance and Risk policies

About you | Qualifications, skills and strengths

Proven experience in a People Operations, HR Operations, or HR Manager role
Financial services experience is essential
Experience managing and developing at least one direct report
Strong hands-on experience working with outsourced payroll providers
Solid understanding of UK payroll, pensions, and benefits administration
Excellent organisational skills with the ability to manage multiple workstreams
High attention to detail and strong process orientation
Confident stakeholder management and communication skills
Experience in a fast-growing or regulated environment
Exposure to operational risk management or governance frameworks
Experience with HRIS (HiBob preferred) and payroll systems (either internal or outsourced payrolls)

At TrinityBridge we look to recruit individuals from all different backgrounds and encourage you to apply even if you don’t tick every box. We celebrate diversity, promote inclusivity and are open to discuss flexible work options to help you balance your work and home life.

We appreciate that from time to time, recruitment agencies will have speculative CVs that they may wish to submit to our Talent Acquisition team in relation to a specific role.
To avoid any ambiguity around fees, please note that speculative CVs received by TrinityBridge, that have not been authorised in advance, by us, will be ineligible for an agency fee. Thank you.
#LI-EM1 #LI-SY1 #LI-JJ1 At TrinityBridge we are all connected by our mission to be leading UK Wealth Manager, growing trusted client relationships that last for generations.

We believe that everyone should think ahead, have a financial plan and invest wisely. Our clients are professionals, business owners, individuals, charities, families, and employers, who rely on our clear financial advice and investment management services to preserve and grow their long-term savings and investments.

We are a team of about 900 people based in 15 offices across the UK. Our geographic footprint means we can combine a local approach with face-to-face services to enable strong, long-term relationships with our clients.

Sustainability is fundamental to our purpose, and we have a responsibility to help address the social, economic and environmental challenges facing our business, colleagues and clients. We strive to do the right thing and are dedicated to helping the charities that matter most to our people.

We offer a wide range of inclusive benefits that provides our people with all the support they need to find a healthy balance in all aspects of their lives. We also invest in the growth of our people providing a sense of belonging and team spirit and the ability to thrive.

We recruit people from all backgrounds and are open to discussing all types of flexible working options, helping our people to balance work and home life and make practical choices for wellbeing while delivering impact where it matters, all of which contributes to our exceptional client experience.

We are committed to ensuring our recruitment process is accessible to everyone. We make adjustments for people who have a disability or long-term condition so, if you need a job description or application form in an alternative format, or would like to discuss the recruitment process with us, please get in touch at TalentAcquisition@trinitybridge.com. As an employer, TrinityBridge is committed to equality and valuing diversity within its workforce. We provide equality of opportunity and will aim to ensure that no employee’s or candidates are subject to discrimination on grounds of any characteristics including but not withstanding gender, gender identity, marital status, sexual orientation, race, colour, nationality, religion, age, disability, working pattern, caring responsibilities, political beliefs.

TrinityBridge

Latest Jobs

People Operations Manager