Environment: 4 on 4 off / On site

About Us

Trinity Claims delivers a dedicated, end-to-end claims management service exclusively for our sister company, Policy Expert. Combining cutting-edge proprietary technology with the highest standards of customer care, we provide seamless support from the very first point of contact through to final resolution, ensuring customers feel supported every step of the way.
Our team of experts have earned the trust and confidence of thousands of customers by consistently delivering results. With a 4.5-star Trustpilot rating, we’re proud to be recognised for our commitment, expertise, and determination to go above and beyond when it matters most.

Useful Links:

Trustpilot ¦ Glassdoor

About the role:

We are looking for an organised and proactive Logistics Coordinator to join our team at Trinity First Response in Redditch. You will manage technician schedules, handle administrative tasks, and ensure jobs are completed accurately and on time. If you are detail-oriented, customer-focused, and thrive in a fast-paced environment, we'd love to hear from you!

Key Responsibilities:

Schedule and manage technicians' and surveyors’ diaries based on their availability and required skill sets.
Book new jobs in a timely manner, ensuring adherence to SLAs.
Ensure all jobs are accurately documented and updated with necessary information.
Perform clerical duties such as filing, email correspondence, and document preparation.
Offer administrative support to the operations team on an ongoing basis.
Make inbound and outbound phone calls to suppliers, contractors, and surveyors.
Coordinate waste disposal collection services and communicate with relevant companies.
Provide accurate information to Surveyors, Policyholders, and Claims Teams regarding visits and job status.
Update the TCS Claims system with any changes to claims.
Ensure revisits are booked with all relevant and accurate details.
Consistently meet SLAs and KPIs to ensure high-quality service standards.
Conduct site visits and inspections to improve job quality.
Undertake other tasks or activities as reasonably requested in line with the company’s values.

Key Requirements:

Previous experience in surveying administration, the insurance industry, or contractor coordination is highly desirable.
Secondary education or equivalent, with proven skills in numeracy and written English.
Strong spoken and written communication skills.
Proficiency with computers and Microsoft Office.
High level of attention to detail and accuracy.
Ability to work under pressure and meet deadlines.
Calm, assertive, and professional telephone manner when interacting with suppliers.

In return, we can offer you:

Basic Salary of up to £25,000 - £28,000 (DOE), as well as market leading benefits.

25 days Annual leave plus statutory holidays
Discretionary performance related bonus

Just some of the great benefits we offer

Life insurance cover

Enhanced company pension scheme
Employee of the month & employee of the year awards
Refer a Friend scheme
An extra day’s holiday for your birthday
Paid volunteering/charity day a year

Application deadline: this position will remain open until we have found the right person for the job.

We kindly request that no agencies contact us regarding this position. Speculative CVs will not be accepted.

Trinity Claims is an equal opportunities employer and we positively encourage applications from suitably qualified and eligible candidates regardless of your gender, age, race, disability, ethnic background, religion or belief, sexual orientation, gender reassignment, marital status, or pregnancy and maternity.

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Trinity Claims

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