Role Summary

The Venue Operations Manager is responsible for the day-to-day operational management of the club, ensuring exceptional member experiences, efficient venue operations, and high standards of service across all departments. This role oversees front-of-house operations, events, health and safety compliance, facilities, and staff management while maintaining the club's reputation for excellence.

Key Responsibilities

Operations Management

Oversee the daily operations of the entire building, ensuring smooth and efficient service.
Ensure all operational areas meet the club's quality and food and service standards.
Monitor venue presentation, cleanliness, maintenance, and ambience.
Develop and implement operational procedures and best practices.
Manage opening and closing procedures.

Member Experience

Deliver outstanding hospitality and personalised service to members and guests.
Handle member enquiries, complaints, and feedback professionally and promptly.
Build strong relationships with members to enhance engagement and retention.
Ensure all member areas remain welcoming, safe, and well-maintained.

Team Leadership

Prepare DM rotas according to business needs.
Foster a positive, collaborative, and high-performing team culture. (Conduit Team and Levy Team)
Encourage and support team with high morale during challenging situations and crisis.

Events & Venue Management

Coordinate the operational delivery of private events, club functions, and member experiences.
Liaise with event organisers, suppliers, and internal departments.
Ensure events are delivered on time, within budget, and to the highest standards.
Lead the BEO meetings and act as decision maker taking into consideration key stakeholders
AV/Tech support provided for events in collaboration with AV Associate.

Health & Safety

Ensure compliance with all health and safety legislation, fire regulations, and licensing requirements.
Conduct regular risk assessments and venue inspections.
Maintain incident records and implement corrective actions where required.

Financial Management

Assist in managing operational budgets and controlling costs.
Monitor labour costs and operational expenditure.
Support stock control and inventory/Asset management with regards to Front of House.
Identify opportunities to improve efficiency and profitability.

Facilities Management

Oversee routine maintenance and coordinate repairs with facility manager
Ensure all equipment and facilities remain operational and safe.

Compliance

Ensure compliance with company policies and industry regulations.
Support audits and maintain accurate operational records.
Uphold confidentiality and professionalism at all times.

Skills & Experience

Essential

Proven experience in venue, hospitality, hotel, or members' club operations management.
Strong leadership and people management skills.
Excellent customer service and relationship-building abilities.
Experience managing events and venue logistics.
Strong organisational and problem-solving skills.
Financial awareness and budget management experience.
Excellent verbal and written communication skills.
Flexible approach to working evenings, weekends, and public holidays.

Desirable

Experience within a luxury or private members' club environment.
Personal Licence Holder (where applicable).
Health & Safety qualification (IOSH or equivalent).
First Aid certification.
Knowledge of hospitality management systems and booking software.

Key Competencies

Leadership
Problem Solving Attitude
Member-focused service
Operational excellence
Decision-making
Communication
Organisation
Attention to detail
Commercial awareness
Conflict resolution
Adaptability

The Conduit Club

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Venue Operations Manager