We’re currently seeking an IT Operations Managers to join our team Enterprise Command Centre (ECC) in our Head Office in Swindon.

If you're passionate about leading in a fast-paced technical environment where no two days are the same, this is your opportunity to make a real impact. In this pivotal role, you’ll manage a team of skilled IT specialists on a rotating 24-hour shift, taking charge of major incident resolution and ensuring the smooth operation of our critical IT systems.

The IT Operations Manager will be responsible for the operational management of technical specialist teams across the IT Enterprise Command Centre (ECC), ensuring IT system failures/outages are identified quickly and managed efficiently in-line with defined response times and regulatory/business standards/procedures, communicating all updates to key stakeholders.

This role operates on a 24/7 shift pattern of 3 days on and 3 days off (7:00am–7:00pm), followed by 3 nights on and 3 nights off (7:00pm–7:00am).

This is a critical leadership position at the heart of our operations and includes an additional shift allowance of £9,200 per annum.

For this role you will be based onsite at our Swindon office. If your application is successful, the hiring manager will provide further details on how this works.

Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.

If you’re a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.

Nationwide

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ECC Operations Manager