Southport (office based) · Permanent · Competitive salary

A new Operations Manager role at the centre of a growing occupational health business, with real ownership of how the operation runs day to day.

The role

Reporting to the Chief Commercial Officer, you will take day-to-day ownership of operational delivery across health surveillance programmes, the onsite occupational health nurses and the booking team, owning performance, quality and client experience end to end. It suits someone who wants real ownership and the room to make a visible difference, in a business small enough to shape and busy enough to keep you stretched.

What you will do

Plan capacity and resources across teams, clinicians, equipment and client sites, so the right people are in the right place at the right time
Lead and develop a team of managers and coordinators, and keep the onsite nursing team under clear day-to-day operational management
Own service performance against SLAs: turnaround, quality, compliance and accurate billing
Build cover and resilience so delivery does not depend on any one person
Drive continuous improvement across your processes, with the authority to design and make the change
Maintain compliance across your scope, in line with GDPR and our ISO standards
Work closely with the leadership team to align on company goals

Who we are looking for

Proven operational management experience, ideally in occupational health or a similar regulated healthcare environment

A natural logistics thinker who spots the bottleneck before it bites
Hands-on and solution-focused, as strong on delivery as on design
An excellent people manager, comfortable managing other managers
Confident working alongside clinical leadership, without holding clinical accountability
Full UK driving licence and willingness to travel to client sites

What we offer

25 days annual leave plus bank holidays, rising to 28 after 2 years
Salary sacrifice pension, life assurance and enhanced sick pay
Same-day GP appointments and a second medical opinion
Employee Assistance Programme
Career support and progression
A Great Place to Work-Certified employer, with 90% of the team rating MCL a great place to work against a UK average of 54%

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MCL Medics

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