Contract Type:

Regular

AboutAutoglass®andLaddaw®

We’re arecognised superbrand and we know where we’re going.We’re a business with direction and purpose and regardless ofyour rolehere, it’s about us all making a difference with real care.We never stand still. We’re relentless, innovative and ambitious, always looking to go further and improve, which creates a world where we need genuine and driven people to help us get there.

Making a Difference Together.

As a truly people focused business, we believe in promoting opportunities for all, welcoming people who share our passion for enabling exceptional customer experience.We’ll support you with fantastic tools and training in an atmosphere that encourages idea contribution and collaboration working with warm, friendlyand real people.If this sounds like somewhere you’ll thrive, keep reading.

Job Title: Supply Chain Operations Manager - Dual Site

Reports to: Regional Manager

Business Area: Supply Chain

Location: Mini Distribution Centre (MDC) - Rochester and Romford

Job Summary

Working as part of the Supply Chain leadership team across two Mini Distribution Centres (MDCs) (Rochester and Romford), you’ll lead a team to deliver and maintain excellent customer service. Living our values, you will create a climate where people feel valued, safe and supported, and are passionate about solving customer’s problems with real care.

This role is critical to the ongoing success of our Supply Chain, and you’ll play a key part in enabling Team Members to realise their full potential and performance, leading and overseeing the day to day activities, to ensure products are available at all times to enable us to serve customers.

You will also lead First Line Managers who will have responsibility for some team members.

Accountabilities and Responsibilities

Your key accountabilities and responsibilities will be to:

Inspire and engage, acting as a role model for your direct team and MDC team in terms of standards, behaviours and performance whilst motivating and managing all employees fairly and consistently to maintain and improve employee engagement
Coach and develop your team and encourage and foster a high performance culture
Partner closely with the Autoglass® Operations Managers for your area, building an effective relationship through collaboration and sharing best practice
Manage the relationship with Wholesale customers, providing excellent service and using influencing and negotiation skills to maximise sales and opportunities
Build relationships with the wider Supply Chain Leadership team to share best practice and foster an environment of collaboration and teamwork
Ensure deliveries are on time and efficient through logistic planning and route optimisation
Ensure your team are fully aware and trained in the required processes
Manage your budgeted headcount and take ownership and manage your recruitment needs and ensure successful on-boarding
Create and maintain an environment that puts health, wellbeing and safety at the forefront, leading and challenging in Health & Safety practice, ensuring the highest standards and awareness at all times, and creating a culture of zero harm
Cascade key Company messages to your team on a regular basis
Embrace and be open to change through continuous improvements, building a high level of commitment in colleagues to achieve year on year improvements in all key areas
Ensure standard operating procedures records are up to date
Manage and maintain Site, Fleet, SHE and MHE within your span of control, ensuring regular checks are carried out for optimum performance and safety
Manage your teams data on Workday HRIS, carry out data audits and encourage self-audits to ensure accuracy
Recognise and celebrate success within your teams, informally and by using internal recognition systems
Carry out effective and engaging checkpoint conversations covering wellbeing, current performance, future expectations, goals and objectives and career conversations
Carry out all performance related activities for your team
Embed corporate social responsibility (CSR) into yours and your teams’ ways of working
Support all opportunities to increase sales and develop the business of Belron UK Ltd, whilst supporting effective cost management and enhancing customer service
Champion the Gemba Kaizen philosophy of improving processes and reducing waste

Skills, Experience and Qualifications

Qualification in Health & Safety e.g., IOSH min requisite
Proven experience of managing in Logistics / Supply Chain
Knowledge of in-house systems
Good working knowledge of Excel and presentation skills
People Leadership and experience of managing people processes
Excellent communication skills including influencing and negotiation skills
Proven ability to drive results through engaging with their people
Be able to build strong and credible relationships not only with own team but with key stakeholders
Demonstrate strong emotional intelligence, to use coaching skills when dealing with the team to maximise performance and development
Experience of change management (desirable)
Agile and flexible mindset with ability to identify potential problems and seek resolution through positive proactive action

Scale of the role

Responsible for a team of up to 30 with between 12 and 24 direct reports and First Line Manager/s site dependent

Key stakeholders

Our Customers, Our People, Society and Financial (fit for growth) are our key stakeholders as a business. The specific key stakeholders for this role are:

Supply Chain Operations Managers and First Line Managers
Autoglass® Operations Managers
Autoglass® Technicians
Wholesale Customers
DC Shift Managers
Supply Chain Central Operations Team
CEC / DST / Concierge / Customer Services
People Team
Wholesale Sales team & Wholesale Hub
Health & Safety team
European Supply Chain

Key Performance Indicators & Measures

Achievement of all MDC targets including:
- Failed Before Start
- Stock management Supply Chain
- Wholesale sales
- Delivered fitted
Supply Chain audit requirements
Zero loss time accidents
Employee Engagement score
Achievement of personal objectives (as set by People Leader)

Accessibility: We make every effort to make our web presence accessible to all.Upon request and consistent with applicable laws, we’ll provide reasonable accommodations to individuals who need assistance in the application/hiring process. For assistance, contact us at  recruitment@belronuk.com.

Laddaw Ltd

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