Front of House Porter

Location – The Portland Hospital, Great Portland Street, London

Permanent, Full time, 40 hours/week. Monday – Sunday various shifts between 7:00 – 21:30. On the very rare occasion, you may be asked to cover a night shift (20:00 – 8:00)

Salary - £30,784 per annum + Benefits (pension, health cover, flexible benefits and excellent career development)

We’re looking for a Porter to join our Front of House team based at The Portland Hospital. Working within one of the UK’s leading private healthcare facilities, you’ll play a key role in supporting the day-to-day running of the hospital while helping to deliver an exceptional experience for patients, visitors and colleagues.

This is a varied and hands-on role where no two days are the same. You’ll support departments across the hospital with portering, security, patient transport and logistics duties, helping to ensure services run safely, smoothly and efficiently at all times.

As a Porter you’ll provide professional support across the hospital environment, assisting patients and visitors while maintaining high standards of customer service and operational excellence. From supporting emergency response teams and managing waste streams, to transporting patients and assisting with deliveries across site, your work will make a real difference to the overall patient journey. You’ll become part of a collaborative and supportive team where professionalism, compassion and teamwork are valued every day.

Above all else, we’re committed to the care and improvement of human life. It’s this guiding vision that influences everything we do at HCA UK. From the CEO to the colleagues on the floor we all have a part to play in delivering exceptional care to our patients. Other’s may think this is just a role in our Front of House team, but to us, you’ll be part of a wider team with a unique sense of purpose, one that helps improve lives on a daily basis.

What you’ll do:

Provide portering and security support across the hospital including transportation of mail, drugs, specimens and equipment
Assist patients with luggage, room orientation and patient transport throughout the hospital
Support hospital safety procedures including fire response, crash team response and gas bottle monitoring
Help maintain a safe, clean and organised environment including car park management and waste stream handling

What you’ll bring:

Previous experience working within a similar role is essential
A full UK Driver’s license is essential
Excellent verbal communication and customer service skills
Ability to work under pressure in a busy hospital environment
Good understanding of health and safety procedures and manual handling

Why HCA UK?
Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world’s leading healthcare providers. In the UK, we’re one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing.

By caring for our colleagues, we empower them to provide exceptional care for our patients. That’s why we offer a host of flexible benefits that reflect the invaluable contribution they make every day. As a Porter/ Driver you’ll be eligible for:

25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you
Private Healthcare Insurance for treatment at our leading hospitals
Private pension contribution which increases with length of service
Season Ticket Loan and Cycle to Work scheme
Group Life Assurance from day one
Critical illness cover
Enhanced Maternity and Paternity pay
Corporate staff discount for all facilities including Maternity packages at The Portland
Comprehensive range of flexible health, protection and lifestyle benefits to suit you
Discounts with over 800 major retailers

Culture and values
At HCA UK we believe exceptional care starts with our people. We celebrate the unique perspectives and different experiences each of us bring as we know that when you feel seen, heard and supported you can be at your best for our patients, and each other.

Our mission is simple, above all else we’re committed to the care and improvement of human life, a clear statement that extends to both our patients and colleagues. To achieve this, we live and breathe four core values:

Unique and Individual: We recognise and value everyone as unique and individual
Kindness and compassion: We treat people with kindness and compassion
Honesty, integrity and fairness: We act with absolute honesty, integrity and fairness
Loyalty, respect and dignity: We trust and treat one another as valued members of the HCA UK family with loyalty, respect and dignity

Reasonable adjustments
We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. As a Disability Confident committed organisation, we’re happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.

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HCA Healthcare UK

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