OUR COMPANY:

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration

and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

WHAT YOU WILL DO:

As a Logistics Coordinator, you will play a critical role in supporting global logistics and fulfilment operations by coordinating shipments, managing exceptions, analysing operational performance and driving continuous improvement initiatives. You will serve as a key liaison between internal stakeholders, customers, carriers, freight forwarders, and third-party logistics providers (3PLs) to ensure the efficient movement of products across a complex global supply chain network.

This is a full-time, onsite position at the assigned facility.

KEY RESPONSIBILITIES:

Logistics & Fulfilment Execution

Execute daily logistics transactions, including standard parcel, air freight, ocean freight, and white-glove shipments.
Coordinate shipment bookings with carriers, freight forwarders, and logistics service providers.
Obtain and validate required trade compliance, customs, and dangerous goods (DG) documentation.
Provide shipping instructions to internal stakeholders and external logistics partners.
Monitor end-to-end shipment activity and ensure timely execution against established service levels.
Proactively identify, investigate, and resolve shipment exceptions, including delays, customs holds, delivery failures, and claims.
Respond to customer inquiries by providing shipment status updates and logistics process guidance.
Manage inbound and outbound logistics activities while maintaining accurate shipment records.

Cross-Functional Collaboration & Vendor Management

Serve as a primary point of contact between logistics operations and internal customers, project teams, procurement, manufacturing, and other cross functional stakeholders.
Coordinate daily activities with third-party logistics providers (3PLs), freight forwarders, carriers, and vendors.
Support supplier and vendor onboarding activities, including process implementation and operational readiness.
Monitor logistics partner performance against agreed service levels and contractual obligations.
Escalate service issues and work collaboratively with vendors to drive corrective actions and continuous improvement.
Maintain strong working relationships with internal and external partners to ensure operational success.

ESSENTIAL CRITERIA:

Minimum of two years' experience in logistics, transportation, supply chain operations, or fulfilment coordination.
Experience managing domestic and international shipments through parcel, air, ocean, and specialized transportation modes.
Strong understanding of freight forwarding customs processes, trade documentation, and supply chain operations.
Experience working with transportation management systems (TMS), warehouse management systems (WMS), ERP systems, or case management platforms.
Proficiency in Microsoft Excel, Google Sheets, and AI data analysis tools.
Strong analytical and problem-solving skills with the ability to identify trends and recommend solutions.
Excellent organizational skills with the ability to manage multiple priorities in a fast-paced environment.
Strong verbal and written communication skills with the ability to effectively engage stakeholders at all levels.
Demonstrated ability to manage logistics exceptions and drive timely resolution.
Customer-focused mindset with a commitment to service excellence and operational execution.

DESIRABLE CRITERIA:

Knowledge of Dangerous Goods (DG) shipping requirements and trade compliance regulations.
Experience working with Salesforce Service Cloud, AfterShip, PandoAI, Power BI, Tableau, or similar platforms.
Experience managing third-party logistics providers (3PLs) and carrier performance programs.
Experience supporting global logistics operations across multiple regions and time zones

#INDEMEA #LI-CT2 #LI-Onsite

EOS

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